Shipping Policy

Shipping Policy

Thank you for visiting Overland Beard Company. Following are the terms and conditions of our Shipping Policy.

Free Shipping On All Beard Oils

All customers receive free U.S. shipping on all beard oils.

We typically ship parcels via USPS First Class.

Shipping For All Other Products

Shipping costs for all other products are based off of current USPS First Class price and weight. You can see a breakdown of these costs by visiting https://pe.usps.com/text/dmm300/Notice123.htm#_c037

Shipment Processing Time

We ship and process six days a week, and are always working hard to make sure that you receive your order as quickly as possible. Most orders placed Monday-Saturday are processed and shipped within one day. Orders are not shipped or delivered on Sundays or (most) holidays, but will be processed immediately upon our return to the warehouse.

If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order due to circumstances within our control, we will contact you via the email address or telephone number you provided when you placed your order.

We are not responsible for, nor can we provide information on, delays based on USPS and other shipping carriers’ delivery procedures.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Our preferred shipment method is USPS First Class which has an estimated delivery time of 3-7 business days from day of shipment. However, some products like shirts and hoodies may take longer based off of demand.

Shipment To P. O. Boxes, APO/FPO/DPO & Canadian Addresses

Overland Beard Company ships to addresses within the U.S., U.S. Territories, APO/FPO/DPO addresses and Canada. Delivery times range from 3-5 business days within the US, and 7-10 days to Canada. However, orders to Canada are 100% dependent on how long Customs holds the package, which we don’t have any control over.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number is typically active within 24 hours.

Damages

Overland Beard Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Currently, Overland Beard Company only ships to the U.S., U.S. Territories, APO/FPO/DPO addresses and Canada.

Shipping Confirmation Email

As soon as your package is prepared to ship, you will receive a shipping confirmation email from us with a tracking number. Depending upon when you place your order it may ship that day, the next day or within a day or two dependent upon holiday closures and order volume. Orders placed late Saturday typically ship the following Monday.

Your shipping confirmation email will be titled “Your Overland Beard Company order has been shipped!” If you don’t seem to have that email, please take a moment to double-check that it wasn’t filtered out of your account as spam into a junk folder. If you can’t find it there, consider whether it’s possible you placed the order using a different email address.

If you still can’t locate an email or tracking number please contact us at support [at] overland beard company dot com and include any relevant information about your order, including the order number (from your order confirmation email) as well as your name and shipping address. We’ll be in touch as soon as possible.

Tracking By Carrier

The vast majority of our orders ship via United States Postal Service. Your shipping confirmation email includes a tracking number, you can visit the USPS site to track your package at any time by clicking HERE.

If you’ve made special arrangements with us to ship UPS, FedEx or DHL you can track at their respective sites here:

Top 4 Shipping Questions

This list covers a few of the most common issues encountered. As always, if you don’t find your question answered here or the above information was not helpful, you may always contact us at support [at] overland beard company dot com—we are typically able to get right back to you during CST business hours or within 24 hours.

1. There is an issue with my shipping address, what do I do?

Send an email to support [at] overland beard company dot com. If we catch it in time we can update the address before it goes out, if not we can get the package rerouted or worse case scenario send a replacement out by the next business day.

2. Why isn’t my tracking number working?

More than likely it is because the package has not been scanned in by USPS yet. Tracking numbers will typically begin to work by the evening of when you first received your tracking email.

3. I would like to receive my order by a certain date but don’t think it will arrive in time. Are there any exceptions that can be made?

There sure are! Within reason, we are happy to work with you to try and get a package to you when you need it. If you need a special exception, shoot an email to support [at] overland beard company dot com to see if we can work our magic to get a package to you in time.

4. My package says it was delivered, but I do not have it. What should I do?

Send an email to support [at] overland beard company dot com and we will try our best to get an answer for you. If a replacement package is required we will most likely require a signature for the second shipment to ensure that it makes it to you.

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